Legal
Terms of Service
Effective July 2, 2026
1. Agreement
These terms govern use of the CaseCatch website and, together with a signed service agreement, the CaseCatch intake and follow-up services. By using the site or the services, you agree to these terms on behalf of yourself and, if applicable, your firm.
2. The services
CaseCatch answers, qualifies, escalates, and follows up with prospective client inquiries on behalf of law firm clients, across phone, web form, SMS, and email channels, and reports results to the firm. Specific scope, service levels, and fees are set out in each firm's service agreement and order form.
3. Not legal services
CaseCatch is a technology provider. We do not practice law, provide legal advice, evaluate the legal merits of any claim, or form attorney-client relationships. Intake scripts are approved by the client firm, and all case decisions remain solely with the firm's attorneys.
4. Firm responsibilities
Client firms are responsible for the accuracy of approved intake scripts, for compliance with their state bar's advertising and solicitation rules, and for obtaining any required consents for call recording and SMS/email follow-up in their jurisdictions. CaseCatch provides tooling to support these obligations but does not assume them.
5. Confidentiality
All intake communications are treated as confidential and handled under attorney-client privilege safeguards. Each party protects the other's confidential information with at least the care it uses for its own, and uses it only to perform under these terms.
6. Fees
Fees are stated in the applicable order form and billed monthly in advance. Late amounts accrue interest at the lesser of 1.5% per month or the maximum permitted by law. Fees are exclusive of taxes.
7. Intellectual property and data
CaseCatch retains all rights in its software, systems, and know-how. The client firm retains all rights in its intake data, scripts, and marks. On termination, we return or delete the firm's intake data as it instructs, per our Privacy Policy.
8. Disclaimers and liability
The services are provided "as is" to the extent permitted by law. CaseCatch does not guarantee that any lead will sign or that any particular case outcome or revenue figure will be achieved; illustrative figures on our website are estimates. Each party's aggregate liability is capped at the fees paid in the twelve months before the claim, and neither party is liable for indirect or consequential damages.
9. Term and termination
Service terms are stated in the order form. Either party may terminate for material breach uncured within 30 days of written notice. Sections 5, 7, 8, and 10 survive termination.
10. Governing law and contact
These terms are governed by the laws of the State of Texas, with venue in Harris County. Questions? Contact audit@usecasecatch.com.